Question 1

Director of Communications and Office Operations Support

Accepted Answer

Job Description:
The Director of Communications and Operations Support is a senior-level position responsible for overseeing all internal and external communication efforts, public relations, managing key administrative functions, and supporting daily operations across the lumberyard and office. This role also includes managing the company’s Point-of-Sale (POS) platform software, ensuring it remains effective, up to date, and well-integrated into business operations.
Reporting directly to the President/Owner, this position plays a central role in shaping the company’s public image, ensuring internal alignment, and maintaining efficient communication and operational workflows in a fast-paced, hands-on business environment.

Key Responsibilities:
Strategic Communications
Develop and implement communication strategies that support company goals and reflect the values of a customer-focused, family-owned business.
Serve as the company’s spokesperson for external audiences, managing media inquiries, press releases, and relationships with local media and industry partners.
Ensure consistent branding and messaging across all customer-facing platforms, including signage, printed materials, website content, and social media.
Manage ongoing updates to the company website, social media channels, and internal newsletters.
Point-of-Sale (POS) System Oversight
Serve as the primary administrator of the POS platform, managing all updates, enhancements, and system changes.
Liaise with the POS vendor or software provider to implement new features, troubleshoot issues, and ensure the system supports business needs.
Train staff on new functions or updates within the POS system and create clear internal documentation and communication around changes.
Monitor the system’s performance and provide regular feedback to leadership on optimization opportunities.
Internal Communications & Culture Support
Keep employees well-informed through regular updates, staff meetings, bulletin boards, and digital channels.
Assist the President/CEO in communicating strategic and operational updates to yard staff, sales, and office teams.
Support employee onboarding communication and help foster a cohesive, respectful, and safety-focused workplace culture.
Administrative & Operational Support
Provide administrative support to the President/CEO including scheduling, meeting preparation, correspondence, and internal communication initiatives.
Manage office operations: order supplies, maintain filing systems, oversee vendor relationships, and ensure office cleanliness and organization.
Coordinate team meetings, training sessions, and customer-facing or community events.
Crisis Communication & Brand Reputation
Support crisis communication strategies in the event of business interruptions (e.g., weather events, inventory issues, or safety incidents).
Manage online reputation by responding to customer feedback and maintaining a professional presence on review and social platforms.
Event Planning & Community Engagement
Plan and execute customer appreciation events, supplier demos, and internal team-building activities.
Promote the company’s involvement in community initiatives and represent the brand at local events and trade shows.
Finance & HR Support
Assist with invoice processing related to office supplies, vendors, and events.
Support onboarding for new hires including workstations, internal documentation, and basic HR administrative tasks.

Qualifications:
Preferred, but not required, Bachelor’s degree in Communications, Business Administration, or a related field preferred.
5+ years of experience in communication, operations, or administrative support—ideally within a construction, building materials, or trades environment.
Experience managing or administering a POS system or sales software platform (e.g., Epicor or similar).
Strong communication skills—both written and verbal—with the ability to effectively reach staff, leadership, and external stakeholders.
Highly organized, self-directed, and comfortable working in a dynamic, blue-collar business setting.
Tech-savvy, with the ability to learn and teach software tools to a diverse team.

Question 2

Operations Manager – Lumber Yard

Accepted Answer

Job Description:
The Operations Manager is responsible for overseeing the daily functions of the Hill Motley lumber yard, including dispatching deliveries, managing yard staff and delivery drivers, and maintaining an organized and efficient work environment. This role ensures accurate receipt and delivery of materials, coordinates truck needs with the operations lead, and fosters a positive, team-focused atmosphere within the yard and driver crews.

Key Responsibilities:
Dispatch & Delivery Oversight
Serve as the primary point of contact for dispatching and coordinating deliveries.
Manage and support delivery drivers to ensure timely, accurate service.
Communicate with sales and operations teams to align delivery schedules with customer needs.
Receivables & Inventory Accuracy
Review and sign off on all incoming deliveries and receivables for accuracy.
Ensure materials are logged, stored, and organized properly in the yard.
Report discrepancies or quality issues to the Owner promptly.
Yard Management & Appearance
Maintain a clean, organized, and safe lumber yard environment.
Monitor yard equipment and facilities, communicating repair or improvement needs to the Owner.
Ensure materials are stacked, labeled, and accessible for efficient operations.
Staff Management & Leadership
Directly manage yard crew and delivery drivers, setting expectations for performance and teamwork.
Approve time-off requests and coordinate with the HR Assistant for PTO, sick notes, and related employee matters.
Provide coaching and guidance to staff to maintain productivity, accountability, and a positive team culture.
Foster a safe and respectful work environment where employees feel valued.
Coordination & Communication
Work with the Operations Lead to coordinate truck maintenance, inspections, and additional needs.
Communicate effectively with the Owner about yard operations, staffing needs, or challenges.
Collaborate with sales and purchasing to align yard operations with customer orders and inventory levels.

Qualifications:
Prior experience in operations management, warehouse/yard supervision, or logistics preferred.
Strong leadership skills with proven ability to manage and motivate a team.
Knowledge of lumber/building materials industry is highly desirable.
Strong organizational and problem-solving abilities, ability to multitask in fast-paced environment
Proficiency with dispatch systems, inventory tools, or related software a plus.

Personal Attributes
Detail-oriented, with a focus on accuracy and accountability, while approachable, fair, team-focused
Strong communicator who can work across departments.
Proactive in identifying problems and implementing solutions.
Committed to maintaining a positive, safe, and respectful work environment.

CAREERS

Become part of the Hill Motley team!

We are always in search of hard-working individuals with great attitudes who understand the value and importance of providing superior customer service. We invite you to join our team and lead us into an exciting future at Hill Motley Lumber.

Click the button below to download the application. Email the completed form to
hillmotley@hillmotleylumber.com

You can also stop by our store to request an application.

OPEN POSITIONS

Director of Communications and Office Operations Support

Operations Manager – Lumber Yard

Subscribe to our mailing list

CAREERS

Become part of the Hill Motley team!

We are always in search of hard-working individuals with great attitudes who understand the value and importance of providing superior customer service. We invite you to join our team and lead us into an exciting future at Hill Motley Lumber.

Click the button below to download the application. Email the completed form to hillmotley@hillmotleylumber.com

You can also stop by our store to request an application.

OPEN POSITIONS

Director of Communications and Office Operations Support

Operations Manager – Lumber Yard

Subscribe to our mailing list

Click the button below to download the application. Email the completed form to
hillmotley@hillmotleylumber.com